What is Accelo?
- Company: Accelo
- Homepage: https://www.accelo.com
- Industry:Business Software/Service Management/Professional Services Automation
- Problem:Professional service businesses struggle with disconnected systems for managing client work, projects, and business operations.
- Solution:Accelo provides an integrated platform that connects CRM, project management, time tracking, and billing in one system to streamline client service operations.
- Differentiation:Accelo uniquely focuses on the entire client service lifecycle from sales to delivery and billing with industry-specific functionality for agencies, consultants, and professional service firms.
- Customer:
Professional service businesses including marketing agencies, IT consultants, accountants, engineers, and other client-facing service providers. - Business Model:Accelo generates revenue through a subscription-based SaaS model with tiered pricing plans based on features and number of users, plus additional revenue from implementation services and integrations.
Accelo is a comprehensive service business management platform designed specifically for professional service companies such as agencies, consultants, engineers, architects, IT service providers, and accountants. Founded in 2009 in Australia (now with headquarters in San Francisco), Accelo has evolved into a robust solution that addresses the core challenges faced by service businesses.
At its core, Accelo offers what they call a ServOps platform (Service Operations) that integrates all client-facing activities into a single, cohesive system. Their platform consists of several interconnected modules:
- Projects: For managing client project delivery, timelines, and resources
- Sales: CRM functionality to manage prospects and sales pipeline
- Retainers: For managing ongoing client relationships and recurring work
- Service: Managing support tickets and client issues
- Billing: Handling time tracking, expenses, and invoicing
What makes Accelo particularly valuable is how these modules integrate seamlessly, creating a continuous workflow from prospect to paying client to ongoing service. The platform automatically captures client interactions, tracks time spent, manages project progress, and streamlines billing—all while providing real-time visibility into business performance and profitability.
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